Orders
How can I change or cancel my PetLovers order after it has been submitted?
Return Policy
What if my delivered order is damaged?
What happens once you receive my order?
How can I track my order?
Orders
Purchase history
Please sign inn to view the status and details of your online orders and store purchases.
Or, lookup an online order:
You can use the number provided at the top of your order confirmation email or invoice
Featured help topics
How can I change or cancel my PetLovers.com order after it has been submitted?
Order change timeframe
In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.
Online shipped orders: 30 minutes to change or cancel your order
Same-Day Delivery: 15 minutes to change or cancel your order
Changing your order
After your order has been submitted, you have 30 minutes to change certain information:
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Shipping information such as name, address, or phone number
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Item color or size
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Adding or removing items
The following information cannot be changed once an order has been placed:
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Payment method
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Billing information such as name, address, or phone number
To request changes to your order, you must contact PetLovers Customer Service at 123-456-7890. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available.
Canceling an order online
Whether you're signed in using your PetLovers's account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.
If you're signed in using your Petlovers's account:
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Select the Order Details link of the order you wish to cancel
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Select the Cancel Order link on the Order Details page
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Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
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You'll receive an email confirmation that your order has been canceled
If you checked out as a guest:
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Visit PetLovers's Purchase History to utilize the lookup feature using your order
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Select the Cancel Order link on the Order Details page
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Once the cancel confirmation appears, select Yes to confirm that you are canceling the order
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You'll receive an email confirmation that your order has been canceled
Shipping and Delivery
Dear Customers,
Due to Covid 19 pandemic and holiday season, like many other well-known retailers, PetLovers is experiencing delays in product deliveries:
• A continuing global shortage of vessels and air-freight
• A global worker shortage impacting shipping and ports
• Rail congestion at major freight hubs
• Increasing demand for consumer goods
We're in contact with our suppliers to mitigate issues and work extra hours to process orders.
We apologize for any inconvenience and sincerely appreciate everyone's patience.
Shipping Rates & Delivery Time
U.S. (48 Contiguous states)
Shipping charges
Expected delivery days
Alaska and Hawaii
Shipping charges
Expected delivery days
CanaDa
Shipping charges
Expected delivery days
Other Countries
Shipping charges
Note: All shipping charges are displayed in US dollars and will be converted to the currency of your choice at checkout for online orders.
Expected delivery days
We partner with Borderfree to deliver your order as swiftly as possible. Most orders will arrive within 10-19 business days after your order is processed. Although we try our best to deliver your order as estimated, delivery timeframes are not guaranteed
Return Policy
Eligible returns received within 90 days of purchase will be issued to the original form of payment when available. Eligible returns received beyond 90 days from the date of purchase or without a PetLovers proof of purchase will be issued a PetLovers Merchandise Credit.
Refunds will be issued for the original purchase price only when accompanied by a PetLovers proof of purchase. If neither the customer nor PetLovers can locate this documentation, the refund will be issued at the value determined by PetLovers.